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Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipments may be slightly delayed. In such cases, customers will be notified via email.
Shipping Times
We offer worldwide shipping.
European Union (EU)
Estimated delivery time: 3–4 business days
International Shipping (Outside EU)
Estimated delivery time: 5–7 business days
Please note that delivery times are estimates and may vary depending on the destination, customs procedures, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
We may offer free shipping promotions from time to time. These will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can track your package.
Customs, Duties, and Taxes
For international orders outside the European Union, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer.
Incorrect Address
Please ensure that your shipping address is correct when placing your order. Auraglow is not responsible for orders shipped to incorrectly provided addresses.
If you notice a mistake in your address, please contact us immediately at [your email].
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer support team at glowauratherapy@outlook.com. We will work with the shipping carrier to resolve the issue.